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FAQ

See how Advica helps you navigate
your healthcare path.

What is a Healthcare Navigator?

A Healthcare Navigator is a specialized health care provider, usually a registered nurse, who is focused on providing patient-centred access to care and services. Most Healthcare Navigators work with you from the point of screening or diagnosis to treatment and beyond. They are able to educate you about your prognosis and empower you to make more informed healthcare decisions. They also provide you with a single point of contact when you have questions or concerns regarding a healthcare issue. They can also help coordinate tests, treatment options, timely referrals to specialists and other ancillary care providers, based on your needs and goals.

When should I call Advica?

  • When you have received a diagnosis and want to obtain a prompt, comprehensive second opinion, or would like to know your treatment options.
  • Whenever you require assistance in navigating the healthcare system.
  • When you have been placed on a waiting list and would like to explore alternative options.
  • To schedule a health-related appointment (i.e. Specialist, MRI, CT Scan, Ultrasound appointment)
  • For a comprehensive physical, as a method of prevention.
* Advica Health is not an emergency service. If you are experiencing a medical emergency, please dial 911 or go to your local hospital. 

How is my personal health information protected?

Advica follows the highest standards for storing and protecting your personal information both electronic and otherwise. Following these simple rules will help you ensure your information is always secure:

  • Always log out when you leave the Advica health portal so no one can access your open account.
  • Do not print your personal health information on shared printers. Someone could accidentally pick-up your information.
  • Never share your username or password with anyone.
  • Change your password on a regular basis using the settings section of our health portal.
  • Make sure that your software and web browsers are up-to-date and use an up-to-date firewall and anti-virus software.

Can anyone see my health information?

No. You and your family cannot see each other’s health data and records. You will each have separate accounts.

Does my employer have access to my personal health information?

No. Your employer can only see statistical data on their organization’s overall health.

Can I share my health data and trends with my healthcare team?

Yes. Your information is yours to share with your physician, dietitian, physiotherapist, or any designated professional helping you achieve your health goals.

Can my family participate in this program?

Yes. You can add your family (i.e. spouse, children) by simply logging onto your account and adding them through your profile information.

Who is WorldCare International, Inc.?

WorldCare International, Inc.’s mission is to improve healthcare outcomes of patients worldwide by connecting their clients to the foremost medical experts at top-ranked U.S. hospitals. For more than 24 years, the global health care community has trusted WorldCare to help their members make more informed medical decisions through highly-personalized second medical opinions. WorldCare services connect millions of members with specialists at the world-class medical centers in The WorldCare Consortium®. Learn more about WorldCare.

What are the benefits of receiving a medical second opinion from WorldCare?

By accessing a medical second opinion through one of WorldCare’s service options, your diagnosis will be confirmed or modified, you will receive recommended treatment options and you will be empowered with the information needed to reassure you that you’re making the best healthcare choices. The correct diagnosis of a serious illness can be a complex process, due to the fact that the diagnosis might need a multi-disciplinary approach. Treatments for serious illnesses are constantly being refined and updated based on new medical research and innovation. The WorldCare Consortium® hospitals are world leaders in medicine. Therefore, the team that reviews your case may have access to research that other physicians may not be familiar with, which could modify your existing treatment plan and assure you the recommended treatment plans are based on the latest information and research available. Learn more.

Why do I need access to a second opinion?

Medicine is more complex and changing faster than ever before. With so many new advances, it’s impossible for any one doctor to stay on top of it all. That’s why WorldCare’s services are more important than ever. The American Cancer Society, the National Comprehensive Cancer Network, and many other organizations recommend second opinions for everyone newly diagnosed with cancer. Also, an independent study of WorldCare members who received second opinions found that 26 percent of them resulted in a change in diagnosis, while 75 percent resulted in recommended revisions to the treatment plan. By using the information and resources provided as a part of WorldCare’s services, you and your designated physician are reassured that you’re making the best healthcare choices possible.

What is the impact of having a second opinion as part of one of WorldCare’s services?

An independent study of members who received a second opinion as a part of one of WorldCare’s services found that 26 percent of our second opinions resulted in a change in diagnosis while 75 percent resulted in recommended revisions to treatment plans. The fact is that any change or enhancement in the diagnosis or treatment plan, however small, can make a world of difference if you are facing a serious illness. If you are an employer, insurer or decision-maker deciding whether or not to offer WorldCare’s services, learn more about the value of doing so.

How does WorldCare protect my private information?

Your privacy is important to us and because of this we have taken strict confidentiality measures. None of the information you provide to WorldCare to be used for a second opinion will be shared with a third party without your written consent. The Patient Consent required for WorldCare to provide you with a second opinion gives us permission to use your medical information only for your second opinion. This consent may be withdrawn by you at any time. As well, WorldCare will never sell your personal information to a third party. All personal health information submitted to WorldCare is sent using secure methods and all records are immediately stored in a secure database. WorldCare’s information processes and procedures are compliant with the Health Insurance Portability and Accountability Act (HIPAA) and treat all your personal and medical information as confidential.

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